After 1 year wirh Ping, they quoted renewal slightly cheaper than my last payment. I checked my card details were correct and accepted the quote which was new for old cover on my static van. Auto renewal was in place.I was shocked when they contacted me to say they were "sorry to see me go!" A number of e mails later I was confident all was well. Then, just 8 hours before my policy lapsed, I get an e mail to say they could not insure my van new for old. I was left to organise cover quickly. A long story with a jumble of misspelled e mails from them, I told them I had organised new for old insurance, with another company, within the 8 hour time slot they left me with. Today, 5 days into my new policy with a new company, they take £144.94 from my bank!! By e mail, which is the only way to contact this company, I demanded they return this unauthorised payment. The payment was cancelled. No apology. A total farce and all very stressful. Thank goodness I never had to put a claim through this disorganised company. The left hand does not know what the right hand is doing. During this farce, I asked for a senior manager to contact me to help. Of course this did not happen. Obviously I do not recommend this company and will never use them again. Good luck if you have a policy with them.
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At Ping Insure, we understand that there will always be unavoidable costs in your daily life due to unforeseen circumstances, these can often be stressful and can cause unnecessary strain on your pocket, that’s why at Ping Insure, we look to make buying insurance a simple, stress free and affordable process, to help make any unforeseen circumstance easier.
To give you further comfort, all of Ping Insure’s insurance products are sourced from some of the best rated specialist insurers for your peace of mind.
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