pinkstones.uk

2.7
2.7 Based on 16 reviews

...

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Jill Sadler
Appalling, unprofessional attitude and customer service

Saw a great priced car online and popped own to see it. Kept waiting by salesman for way too long whilst at least 3 of his colleagues ignored us. Tried to get a part exchange price but fobbed off. Paid deposit to secure the new car even though it wasn't available to drive although it was in the compound. Chased for updates for approximately 5 weeks whilst they could not sort out replacement keys so we could actually drive car!!! Other staff blatantly lied about what was happening, where the salesman was, when he would ring ring blah blah. Not an experience you expect when purchasing a new car. Eventually asked for a refund and even had to go back to dealership the following week whilst they processed it there and then. Happy to buy a new car elsewhere locally 2 days after test driving. Good luck if you should buy a car from there and need it fixing.......you will need it. Shame there is not an option for 0 stars.

1
Date of experience: Oct 01, 2025

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