Last week I made several calls to local companies to source a missing oil filter cap for my Toyota (long story). As a long shot I called Pinkstones to see if they could help me. I spoke to Ashleigh in the parts department who enquired for me and then offered for me to call back if I wasn't successful elsewhere. We were due to travel to Norfolk that morning to celebrate a family members special birthday so I was distraught at this point. After trying another car parts business and being unsuccessful again, I called back and spoke to Ashleigh. He went above and beyond to get me an oil filter cap , taking one off a car they had in stock. He was polite and professional and saved the day. By lunchtime he had sorted the part for me and we were able to make our journey. I am truly grateful for his help , he is a credit to you and an asset as an employee. His customer service was exceptional. Thank you again Ashleigh. I have now booked my Toyota service with you in October as I am so impressed.
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