I bought a car in november from a very posh looking dealership PINKSTONES TOYOTA IN STOKE and upon arrival to take a drive after driving over a hour to get there I was told to wait for a sales advisor who will help me . I got there at 2pm and sales advisors Ben and jake come to see me at 4pm SOME 2 HOURS LATER to take me for a test drive and if it wasn't for me begging my wife to come with me to get her opinion and us coming all that way I would have told them to #### off .but I took the test drive in the middle of rush hour at 4 30 in stoke which wasn't ideal so i only took it for a short drive .I liked it it and the colour was the one I wanted so a bought it with a years warranty for £13000 so I agreed to pay for it there and then and have it delivered 2 week after because there were some bits needed to be done on it so at 6.30pm I finally left the showroom to drive home .they didn't contact me at all for the payment or sort the tax or even to tell me the car was ready as we needed them to send me a walk round video of the car and wot had been repaired .but no I had to call them every few days to check everything was fine even to the 2nd to last day of it being delivered I stressfully had ring ben them to ask if they had done the video as I wasn't paying till I knew everything was done.so on the day b4 it was being delivered I had to ask him again to send me the walk round video of the car this was at 12 30pm which wasn't done as he was away so he had to ring jake at the branch who then hurriedly did a walk round video .I should have had disabled tax discount but everything was so unprofessional on there part that I couldn't be bothered to ask again .i also had to ask for all the service books and receipts for work done to the car as this should been automatically shown to me as should I also have been informed that there were no updates available for that year of car anymore 2017 , ie all map updates etc which I thought they should have informed me of as i wouldnt have bought the car or everything else ...which i will come to later .the day of delivery arrived and a nice gentleman delivered my new car ,I was happy with it BUT the black plastic plastic engine cover was missing and so were the car mats ? But I had took photos of the car b4 I bought it so I knew they were on and in it .when the driver left I didn't realise he had accidently picked my mobile phone up and took it back to stoke with him,so I had to take half a day off work trying to find it at which point my wife had got a call to say it was at pinkstones at stoke and they would deliver it back that evening ,I assumed it would be after work ...not at 9pm ?
They apologised and offered me a full tank of fuel for the lost tome at work ,which was meager as I my wages were more than that ! .they replaced my mats after a few days of me calling them but they couldn't replace my engine cover as it wasn't produced on that year so they said it must have been an after market part and it was £140 !! So they wouldn't replace it even though it was on the car and I sent them photos to prove ?? Then my hands free wouldn't connect ? and I didn't realise until afterward the the app system couldn't be updated on that model anymore so I couldn't connect apple play or samsung play for any of the apps so basically the screen is just for me to see wot station I'm listening to and reversing it !! I rang Ben to tell him and he said he would pick my car up and borrow me his car (out of the goodness of his heart bless him ) Ben tried to connect his phone and his wouldn't work EVEN on his way into stoke ,anyway there team looked at it and couldn't find a fault. after Ben delivered it back it worked ONCE !!so I rang him and sent him a video of it not working .he said I would have to bring it back to stoke so there top tech guy could look at it and I could use one of there hire cars ,this was few days b4 xmas so he said he would contact me after the new year to book it in. its the 1st February tomorrow and stil lno call absolutely crap aftercare and even snotty emails from them after I told them to respond to my emails ,they only seemed to answer my calls probably because there is no trail on a phone call ? Please pinkstone toyota if u have any angels working there that could help and get back to me I would be grateful.and I'm sorry if the aftercare team are getting a earful it's probably warranted and the sales staff it feels is if I'm a second hand citizens because I only paid £13000 for a car I should have done through pcp then I would have had no problem returning it . My whole buying experience has been horrible from such a big company like toyota and it's left a bad taste in my mouth I don't even like driving it anymore 😢 which is depressing after spending £13000 as the features and spec that should have been in the car like simple handsfree doesn't work .I just thought that my first buying experience should have been a bit more elevated and not ... a bit more back boiler and sadly unimportant .
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