I placed an order for a head unit with installation, totaling a significant amount. Shortly after, I was offered an installation appointment, only to be informed later that the unit was delayed. I received conflicting information about its status, which eroded my confidence in the purchase. I canceled the order before installation and requested a full refund, which was denied unless a stocking fee was retained, even though no service was provided. The subsequent communication was disappointing, as my concerns were not addressed professionally, and I was warned against pursuing further action. This was not a simple change of mind; it stemmed from inconsistent information and poor handling of the situation. I advise anyone considering this business to document all communications and be cautious about their refund policies.
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