Review Time
The head unit is awesome! It works perfectly! Andrew the Pinnacle installer was knowledgeable and very quick and efficient installing the head unit. Would highly recommend for any older Lexus IS250 non sat nav replacement
I encountered an issue with the base level unit for my vehicle, so I contacted the support team and received outstanding assistance. They suggested an upgrade for an additional $100, and the technician even went back to verify that the current unit could be utilized. We opted for the upgrade, and with the provided video instructions and his guidance, we installed a fantastic unit that came with an impressive reversing camera, which was included at no extra charge due to the trouble we experienced. In summary, it’s a great unit with clear instructions and exceptional support. Very satisfied.
I faced some issues with my unit. However, the support team was very quick to respond and extremely helpful in resolving the problem and sending me a replacement. The unit itself is of high quality, works well with my vehicle, and is easy to install. I would definitely buy from them again.
I faced some issues with my head unit, but the support team was prompt and incredibly helpful in resolving the problem. They sent me a replacement unit quickly. The head unit itself is of high quality, functions well with my vehicle, and was easy to install on my own. I would definitely purchase from them again.
I placed an order on 13 December for a vehicle head unit with paid installation, totaling $1,499.96. Shortly after, I was offered an installation appointment, but then informed that the unit was delayed due to manufacturing issues, despite having already discussed an installation date. As time passed, I received conflicting updates about whether the unit was ready, still being produced, or available for installation. These inconsistencies, the prolonged timeline, and similar negative experiences shared by other customers led me to lose trust in completing the purchase. I canceled the order before any installation occurred and requested a full refund, which was denied unless a 30% “restocking fee” was kept, despite no service being rendered. The follow-up communication was very disappointing. Instead of addressing my concerns professionally, I was accused of unlawful behavior and warned against initiating a chargeback or contacting consumer protection. I found the tone and content of these messages to be inappropriate and intimidating. This was not a trivial change of mind; it stemmed from conflicting information, significant delays, and poor management of the situation. I strongly advise anyone thinking of engaging with this company to meticulously document all correspondence and be cautious about how refund requests are handled.
The customer support was exceptionally helpful and truly assisted me in selecting exactly what I needed, nothing more. The company feels very authentic. I just received my order, and installation was incredibly straightforward. I love the speed; it’s amazing.
I placed an order for a head unit with installation, totaling a significant amount. Shortly after, I was offered an installation appointment, only to be informed later that the unit was delayed. I received conflicting information about its status, which eroded my confidence in the purchase. I canceled the order before installation and requested a full refund, which was denied unless a stocking fee was retained, even though no service was provided. The subsequent communication was disappointing, as my concerns were not addressed professionally, and I was warned against pursuing further action. This was not a simple change of mind; it stemmed from inconsistent information and poor handling of the situation. I advise anyone considering this business to document all communications and be cautious about their refund policies.
I had one of the most frustrating experiences with this business. I received the wrong harness despite providing detailed information about my vehicle. It took weeks of back and forth with no resolution. There was no option to speak to someone directly, and my refund requests were consistently refused. They even blocked me on social media after I left a negative review and claimed it was damaging. At no point was a refund offered before I initiated a dispute, which was only after multiple unsuccessful attempts to resolve the issue.
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