I placed an order on 13 December for a vehicle head unit with paid installation, totaling $1,499.96. Shortly after, I was offered an installation appointment, but then informed that the unit was delayed due to manufacturing issues, despite having already discussed an installation date. As time passed, I received conflicting updates about whether the unit was ready, still being produced, or available for installation. These inconsistencies, the prolonged timeline, and similar negative experiences shared by other customers led me to lose trust in completing the purchase. I canceled the order before any installation occurred and requested a full refund, which was denied unless a 30% “restocking fee” was kept, despite no service being rendered. The follow-up communication was very disappointing. Instead of addressing my concerns professionally, I was accused of unlawful behavior and warned against initiating a chargeback or contacting consumer protection. I found the tone and content of these messages to be inappropriate and intimidating. This was not a trivial change of mind; it stemmed from conflicting information, significant delays, and poor management of the situation. I strongly advise anyone thinking of engaging with this company to meticulously document all correspondence and be cautious about how refund requests are handled.
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