Ordered online and paid extra for free unlimited returns. Received a too small, stained/ damaged Stetson hat. Returned immediately. Two weeks after returned hat was delivered to Pinto Ranch, they still had not shipped a replacement nor issued a refund despite almost DAILY calls placed by me to customer service. FINALLY, customer service rep confirmed there was no replacement available "but the person responsible for issuing refunds was out sick so they couldn't refund my purchase. " Filed a dispute with PayPal. Now PR is saying that they are unable to refund my purchase due to the dispute, which is nonsense. I even emailed step by step instructions copy and pasted from paypal to the seller. Seller is not responding to inquiries from PayPal and is no longer responding to my emails. It's been over a month and they're still refusing to refund my purchase despite being unable to fulfill my order. They owe me nearly $180.00. I will never purchase from them again.
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Pinto Ranch is the premier purveyor of the finest in western lifestyle apparel, boots, and accessories in the United States. Our wide range of exclusive collections represent the traditions and crafts of the old west combined with fashion-forward design, luxury goods, and handcrafted quality. Inspired by an actual working cattle ranch of the same name, we honor the original Pinto Ranch’s commitment to the virtues and passions of the western lifestyle that is uniquely American.See more
