I’ve never encountered a platform with such outrageously high fees—both for fiat and crypto. For context, withdrawing just $95 worth of Bitcoin cost me over $11 in fees. That’s more than 10% gone instantly, just to move my own money.It gets worse.The tax documents they provided are flat-out inaccurate. Instead of the standard "Summary of Sales" form required by the IRS, they sent me a basic spreadsheet—useless for proper tax filing. To get a compliant and accurate tax report, I now have to pay another platform $200 (the going rate for handling high-volume crypto transactions).When I brought this up to customer support—pointing out that my transaction history shows a net loss of $500, while their tax form falsely claims a $3,000 gain—they completely dismissed me. Not only did they refuse to explain the discrepancy, but the support agent was rude, told me not to use AI tools to help with my taxes, and denied my request to speak with a manager. To top it off, there’s no phone support at all.Frankly, I’m shocked and disheartened. Influencers like Brian Jung praised this platform, but my experience has been the opposite. Their automated bots consistently lose money, and it's painfully obvious they do not value their users. Their attitude and service scream "we don’t care", and that’s unacceptable in an industry where trust is everything.Avoid this platform. You deserve better.
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