Review Time
Haven’t added the app yet, but customer service was fast. The way to get your money in and out (so I inquired) is buy another crypto that has fast and cheap transfer fees and just transfer to another wallet. If that wallet has funds than you can deposit it to your bank from another exchange. XLM and Robinhood work well for me. You still pay small transfer fees (depending on crypto.)
They've done everything they were supposed to. I locked myself out of my account, and it took about 8 months to get a new account established and the funds transferred over to the new account, to be sure; however, it did get done. They had me worried for a while, but it was my fault for losing access which they cured -- it just took a moment.
Do not put your money on this platform. You have been warned. I first sent 33 XRP to the platform The money never made it It completely disappeared I've been in contact with support I have screenshots of the emails text messages and support ticket. After those funds disappeared I decided to remove the remaining $150 I had put on the platform. It doesn't matter how well the bot works if you're not going to get your money. Do not say you were not warned. IF YOU SHOULD SO CHOOSE DO NOT LISTEN AND PUT YOUR MONEY ON THIS PLATFORM. PUT A VERY SMALL AMOUNT AND THEN TRY TO TAKE IT BACK OFF. DON'T GIVE HIM ANY MORE THAN 50 BUCKS CUZ YOU'RE GOING TO LOSE IT
I love their grid bots, performance is great. I earned about 7.000 USDT in a week, however i feel unsafe keeping larger amounts on their platform 25.000 USDT+ simply because of many bad reviews online (people having issues withdrawing funds) It just feels unsafe. I had no issue withdrawing my 24k plus USDT though. But i would hate to reach 100.000 USDT or more, and then have issues with withdrawing my funds. For that reason i cant use this platform with ease of mind. Either i have to leave, or trade with much smaller amounts.
I’ve never encountered a platform with such outrageously high fees—both for fiat and crypto. For context, withdrawing just $95 worth of Bitcoin cost me over $11 in fees. That’s more than 10% gone instantly, just to move my own money.It gets worse.The tax documents they provided are flat-out inaccurate. Instead of the standard "Summary of Sales" form required by the IRS, they sent me a basic spreadsheet—useless for proper tax filing. To get a compliant and accurate tax report, I now have to pay another platform $200 (the going rate for handling high-volume crypto transactions).When I brought this up to customer support—pointing out that my transaction history shows a net loss of $500, while their tax form falsely claims a $3,000 gain—they completely dismissed me. Not only did they refuse to explain the discrepancy, but the support agent was rude, told me not to use AI tools to help with my taxes, and denied my request to speak with a manager. To top it off, there’s no phone support at all.Frankly, I’m shocked and disheartened. Influencers like Brian Jung praised this platform, but my experience has been the opposite. Their automated bots consistently lose money, and it's painfully obvious they do not value their users. Their attitude and service scream "we don’t care", and that’s unacceptable in an industry where trust is everything.Avoid this platform. You deserve better.
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