I'm genuinely disappointed with my experience. I approached this business for a custom item for my home bar, and the initial service was promising. However, despite repeated inquiries about delivery timing, my item did not arrive as guaranteed. I was informed on the expected delivery day that my item would be delayed, and they attempted delivery when no one was available. After requesting a refund due to the delay, I have faced poor service and communication. It's now been 11 days with no update, and I had to escalate the issue through my bank. Their claims about customer care feel completely false. I'm left without the item I wanted and out of pocket. I recommend avoiding this company.
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