Well it’s 23rd December. Waited in for my pre-ordered (on 9th so well in advance) Christmas order. It arrived on time - what there was of it.Only 1 out of 3 items delivered and that one, the gammon, only chilled not frozen as advertised.Tried to ring customer services - told too busy so email instead.Not good enough. My payment was taken in full. No communication to advise me they couldn’t fulfill my order. I’m 79 years old. Hosting family on Boxing Day so now I have to head out to shops, try to park and see if I can make good their deficiencies.Later I have since had a call back offering to refund the cost of the missing items. When I raised the query that the gammon was defrosted I was assured it would be ok for Christmas Day. I pointed out I was hosting on Boxing Day. I don't blame the customer service person as, judging by these reviews, Piper's Farm have made a right mess of this year's orders and she had had a bad day apologizing.
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Award-winning artisan butchers and farmers based in Cullompton, Devon. We slowly grow delicious, healthy, properly free range meat in a sustainable and ethical way.
