Review Time
The issue is choice of Edenmoor to not label transparent pricing information and thus affecting possible choices to be made by customers.
Products sold by “portion size” did not display net weight at the point of online sale. An '8 size' (1.9 kilos) cost twice the price of a 4 size (1.5 kilos) portion. Had I been able to see the sizes I would have bought 3 4 portion sizes and received an additional kilo for the same price.
Under UK consumer protection regulations, key information such as quantity needs to be clear and available before purchase. Portion descriptions alone are subjective and do not provide the same transparency as weight.
I raised this with the company and was surprised and sad to not be well met. They have since confirmed they are satisfied with their current approach and do not intend to change it. Citizens Advice have advised that the matter will be referred to Trading Standards.
I've always enjoyed the quality of the meat from the seller, and the duck breasts are truly exceptional. The support team is also very helpful when assistance is required. However, I've noticed some 'shrinkflation' over the years with certain meat portions—they seem to have decreased in size lately. For instance, my lamb cut weighed only 85g (around 3oz) and felt quite small; I prefer larger portions to feel satisfied, which can get pricey if I need to buy two. It would be ideal to have the option to pay a little extra for a 4oz cut.
I discovered a fantastic farm through social media and decided to place my first order for Christmas products. The meat quality was exceptional and exceeded our expectations on Christmas Day. The chutneys and cranberry sauce were also outstanding. Delivery was prompt, with updates throughout the process. I will definitely be ordering from them again, thank you!
I discovered the company via social media and placed my first order for several Christmas items. The meat was top-notch and did not disappoint on Christmas Day. The chutneys and cranberry sauce were exceptional. Delivery was prompt, and I was kept informed throughout the process. I will certainly be ordering from them again, thank you!
This was either our fifth or sixth time choosing rib of beef from the company. The beef is always luscious and delicious. You can count on them for high quality and prompt delivery. Their beef stock is also fantastic for making gravy.
This was my first experience ordering from the company, and I will definitely be a returning customer. We enjoyed the beef Wellington and unsmoked ham, both were outstanding. The beef was meant for two but we had leftovers for Boxing Day. We’ve been recommending the service to friends and family; one even tried to order a beef Wellington but it was sold out!
I ordered beef, smoked gammon, sausages, and bacon for Christmas Day. The topside beef was remarkable, roasting perfectly and tasting divine. The gammon was a hit and hardly any remained, with some going home with guests. Breakfast featured bacon and sausages, both of which were excellent. We buy from the company every year and have never been disappointed; I highly recommend them.
The 3kg unsmoked ham was fantastic. I followed the soaking and boiling instructions carefully, opting for a blend of water, onion, carrot, celery, and spices instead of my usual cranberry and apple juice. The result was a tender, flavorful ham that wasn't overly salty. I'm still enjoying it with bubble and squeak, pea and ham soup made from the stock, and a ham, leek, and mustard quiche! Exceptional value.
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Award-winning artisan butchers and farmers based in Cullompton, Devon. We slowly grow delicious, healthy, properly free range meat in a sustainable and ethical way.
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