We called them to come have a look at a hydraulic hose replacement in our forklift. The gentelman on the phone asked for £200 deposit paid prior to visit. I insisted on knowing at least a rough cost estimate prior to their visit to avoid a nasty surprise. I sent him photos of the job and forklift model so he could estimate the price which he quoted to be in the range of £400-450. He seemed to be pushy to charge that deposit as called a couple of times to get that charged. Once on site, the quote was raised to £950 + VAT. Of course, we refused that so they wanted to charge us over £100 for the callout. We never received any explanation why this quote doubled while on site. What Pirtek did not know was that we had obtained two other quotes prior to their visit one at £380 plus VAT and the other at £550 plus VAT.How could the initial quote be so miscalculated if they are "hose specialist" and do this kind of work daily? We ended up getting both hoses from a local shop for the total of £220 and replaced those ourselves. It took us, complete newbies, 1 hour and 15 minutes. That basically means Pirtek wanted £700 for labour... Shocked at the whole experience...
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Keeping the nation moving for over 30 years
Established in 1988, Pirtek has become the UK & Ireland’s leading network of hydraulic hose experts, today operating from 86 regional centres nationwide, providing the best UK Hose service going. Each of our technicians is in-house trained to the highest safety standards, while our mobile units can be on site in just one hour to attend to a hydraulic hose breakdown.
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