Do not buy the pishock! (Unless you want mcdonalds toy quality)Poor quality product, they charge a lot of money for something that is tacky and cheap. Doesn't work for myself and some other people, instructions are appalling, customer service non existent and have ignored my request for a return. The custom strap is too thick to actually attach the shocker to even when you state that it is for the shocker to be attached to. The leather is poor, hub poorly put together and honestly be much better off for those interested in shock collars to just get a half decent e collar designed for dogs. You can get the same quality as the pishock for £20 or a good and high quality E collar for between £80 and £200 that will be built properly, have precise level control and reliable. UPDATE!They said there was more support and options for me to try so I kept in contact and went through their advice..still the device was dead so nothing worked still..they offered a replacement which is the last thing I want, I don't want the hassle again and I don't want to be dealing with pishock in the future. I have kept the charge back open with my bank, they did request I cancel it but that would be very silly since they appear to have no intention of refunding for the defective product. I did email them to let them know the charge back will remain open since I have had no confirmation of a refund and they're choosing to ignore me. As for Pishocks reply, very contradicting on the strap..if it fits then should not need to use force and/or lube for it to go through..that's ridiculous. Also you're saying that someone requesting a refund because you sold a defective item is unreasonable..that's a scam by the way. Yes there will be happy customers but that does not dismiss those that you are scamming. If you as a business can't afford to refund for faulty products like every other business then maybe you shouldn't be selling products. All businesses will make mistakes from time to time and majority of them will resolve the issue..not ignore and hope it goes away.
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