My recent interaction with PiShock's support team, especially Saerich and Lethos, really blew me away, even though I had a bit of a tricky return situation. My initial reason for wanting to send the device back was just some unexpected stuff happening at home, but honestly, the clear communication and dedication from the PiShock team turned what could've been a total headache into a surprisingly good customer service experience.So, I first tried to return a PiShock device I'd just bought and unboxed, making sure I was within that 14-day EU return window. The support team was incredibly open and detailed when they explained their return policy. They broke down why a return wasn't really a go for a used and unboxed device, pointing out things like hygiene, how they can't make a used device "new" again. They even cleared up the EU consumer protection rules, explaining that since they're a Canadian company, different rules apply, even with their distribution center in Northern Ireland helping out with import duties for us EU folks.But even when a straight-up return wasn't an option. They immediately said it was totally fine to resell the device and even mentioned their "transfer feature" for that exact purpose. Plus, they hinted at bringing back a moderated reselling channel on their Discord, which is pretty cool for the community.In the end, my home situation actually changed, and I figured out a way to keep the device. So the whole return thing became a non-issue, but it didn't change how much I appreciated PiShock's support. Seriously, in a world where companies often just hit you with a "take it or leave it" kind of response. Their openness and how much they dive into customer worries are a huge plus. If you're thinking about getting a PiShock, you can totally trust that their support team is all about clear, understanding, and thorough communication.
Claim your business profile now and gain access to all features and respond to customer reviews.
