PiShock is a generally very ethical choice for the adult toy market, and while their communication is excellent — CEO Lethos is generally honest about issues with shipping and product experience — there are a number of issues that must have attention brought to them.
The hubs that PS manufacturers are high-quality and reliable; in the event one is broken (mine did during shipping!) the customer support team is helpful and sends a replacement device, no-questions asked.
The shocker, on the other hand, is difficult to talk about. PS offers a number of good services, including spacers and custom straps. Unfortunately, the shocker itself is overpriced and an exact copy of a model that can be found on AliExpress and other retailers. I am hesitant to use the “dropshipping” word, given that PS offers extra services for their sold shockers, but it should be known that the shockers can be found cheaper elsewhere. I would recommend buying a hub from PS and your shockers elsewhere if you are experienced in the adult toy market — newcomers should buy directly from PS, as it simplifies the buying process and includes better customer service than other retailers.
I do not have any experience with Babble to comment on it, but my friends have said it is a great product with good customer service.
The software produced and maintained by PiShock is of variable quality. MultiShock, their external integrations app, is very buggy in my experience with high latency. The PiShock dashboard itself also struggles with latency issues, not to mention a difficult to use UX/UI.
I personally would recommend using your PiShock hardware with OpenShock, an open-source variant that provides a better experience than PiShock in my view. It is not surprising that OS has better performance than PS, as OS has more people working on it. OS also features OpenShock Desktop, which is effectively MultiShock with less user accessibility. If you’re uncomfortable flashing your hub to an open-source firmware, stick with PS’s stuff.
In short: Good support team, ethical practices, good hardware, consider switching your supplier for software and shockers if you’re serious about the adult toys market. I will continue to rely on PS for hub support even if I prefer OpenShock.
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