I ordered a pizza, they made me wait for an hour and sent a wrong pizza, then after waiting 20 mins on hold and get in touch with a customer service agent which couldn’t even understand my situation, transferred me to supervisor and she confirmed that it’s the agent’s mistake to take the wrong order(they listened the recording for order placed on Dec 16 2025 at 18:50 ON time) Now the supervisor KHUSH mentioned she is doing me favour to reorder the correct one which I ordered 2 hours ago and this will be delivered within another 30 minutes. When I asked for some compensation for making me wait 2 hours extra, she said either she can replace it with the correct one or only give me $10 credits but no replacement with correct order which i placed and paid for already.So Technically, I paid $40 and received nothing for the value of my money as i cant eat this mistake of their(i don’t eat meat). I fought with them for 2 hours and they accepted it was their mistake not mine and showing me as if they are doing a favour to pay me $10 in return. Where are my rest $30 and inconvenience for wasting my 2 hours and keeping me hungry???? Honestly, good going pizza pizza. Please improve your staff or at least test their listening skills before hiring them to take on call orders. (Btw the guy who took order, repeated the toppings 4 times and took 10 minutes to place an order, still incorrect). 👏And I am still on the hold of KHUSH rn while typing this review. I am very disappointed and mad. The time right now is 20:45. Let’s see what another genius solution she is cooking while keeping me this long on hold…… GREAT PIZZA PIZZA👏👏👎👎👎👎
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At Pizza Pizza, it’s about more than amazing meals. It’s about shared values that bring us together, values like respect, pride, and a commitment to diversity. Every day we try to make our stores more successful and our food more delicious. At the same time we’re making our operations more sustainable and giving back to the communities we call home.
