I've had an ongoing (over 1 year) issue with this companies HQ/management and a specific location: 3960 Grand Park Dr Unit 1, Mississauga, ON.This is the worst location I've been to. It seems like the franchisee/owner doesn't even participate in the brand by serving food in plain brown paper bags and napkins without the logos. Oddly enough when they reheat the pizza it's still barely warm when they give it to you.What's worse is the ignorant and unprofessional employee/manager Sonny who always wears a baseball hat backwards like he's some big deal - that needs to be fired, always makes us feel uncomfortable and treats us like we're there to steal from him (details below). We now refuse to go to that location if he still works there!Ongoing issue: Pizza Pizza is a sponsor for the Toronto Raptors and Toronto Maple Leafs, and when fans are at a home game and certain team requirements are met, everyone in attendance at that game scans a QR code that is displayed on the jumbotron that gives the fans a free slice. The Grand Park location (specifically Sonny) always gives me and my family a hard time redeeming the free slice of pizza, making us feel like we're stealing from them. He even went as far as questioning us if we even deserve the free slices because "we're not customers as he only sees us when we redeem the free slices in-store". Well Sonny, the reason you only see us in-store for the free slices is because they can ONLY be redeemed in-store, and as a customer, we ALWAYS order delivery! So accusing us that we're not customers is: 1) wrong. 2) irrelevant: it doesn't matter if we are or aren't, as fans in attendance at a game this company is a sponsor of, we are still entitled to a free slice! Sonny acts like the free slices come out of his paycheck!Even worse, after multiple complaints to HQ, the district manager Mr. R. Mangat is impossible to reach, calls from a private number, and always says he'll "look into it and take care of the issue" A year later, nothing is resolved and the district manager won't even reply to his emails or give out his number for direct communications.The time we've invested to deal with this ongoing issue, the lack of responses and/or actually fixing the issue has made it impossible to get any type of resolution, and for that reason me, my family, friends, relatives etc have all been made aware of these ongoing issues and we have all stopped being customers of Pizza Pizza. The poor management and franchisee experiences from this company is ridiculous.
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At Pizza Pizza, it’s about more than amazing meals. It’s about shared values that bring us together, values like respect, pride, and a commitment to diversity. Every day we try to make our stores more successful and our food more delicious. At the same time we’re making our operations more sustainable and giving back to the communities we call home.
