Friday Feb. 14, I ordered an XL Fixed Rate Pizza:Order placed at 8:36 pm.Order arrived at 9:24 pm.Driver said it was busy. OK???????Free after forty minutes? Only response, was It was busy.Pissed off and hungry, I just took it.It was cold and lacked the double cheese I ordered.Under the thin layer of cheese on top was nothing!!I called customer service line. I was informed ,after I failed to “go away”, that it would be replaced , because it was cold and tasted terrible. NOT because it was late??? Then I received a call from the store itself, telling me I needed to cancel the replacement order. I refused and said “send the pizza”, and hung up. They called back, I did not answer. Pizza was delivered about an hour later. SATURDAY i RECEIVED A CALL FROM “CUSTOMER SERVICE”? THEY APOLOGIZED FOR THE PROBLEM AND OFFERED TO ISSUE A $20.00 STORE CREDIT. NOT EVEN EQUIVALENT TO THE COST OF THE PIZZA. I SAID DON’T BOTHER.I HONESTLY WONDER IF THAT CALL WAS REALLY FROM HEAD OFFICE.WHAT A HORRENDOUS WAY TO OPERATE A BUSINESS
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At Pizza Pizza, it’s about more than amazing meals. It’s about shared values that bring us together, values like respect, pride, and a commitment to diversity. Every day we try to make our stores more successful and our food more delicious. At the same time we’re making our operations more sustainable and giving back to the communities we call home.
