The bank exemplifies how to turn a customer into an adversary. After opening an account while living abroad, I faced a nightmare when my app was blocked without explanation. Contacting customer service was costly and time-consuming, and they couldn't assist due to incorrect data in their system. The absurdity of needing to visit a branch during a crisis or send a notarized letter was frustrating. Despite my efforts, my account remains blocked, funds frozen, and they continue to charge fees for nothing. This bank treats customers as mere numbers, not human beings. I strongly advise against using their services.
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Powszechna Kasa Oszczędności Bank Polski Spółka Akcyjna is Poland's largest bank.
