Review Time
Worst banking experience in my life. They constantly block my card for standard transactions and disconnect Apple Pay without any notice. Their customer support is absolutely useless – they provide zero help and just waste your time while your funds are frozen. Total rating: 0/10. Stay away if you want to have access to your own money. Especially when you're abroad.
While attempting a regular transfer to my account, my card was unexpectedly blocked. This was a transaction I typically performed weekly. It occurred during a holiday weekend, and unfortunately, no one seemed to address the issue. The support team was unavailable, and I only received assistance after the holidays. Overall, this experience has been quite disappointing; the card I rely on for my salary could be blocked at any moment.
During a routine transfer, my card was blocked without any explanation. This was a transaction I carried out weekly. It happened over a holiday weekend, and no one seemed to address the issue. The support team was unavailable, and I only received assistance after the holidays. This experience has been very unsatisfactory; the card I depend on for my salary could be blocked at any time.
I am very disappointed with how the bank manages currency transfers between my accounts. When I transferred funds from my local currency account to my foreign currency account, they applied an unfavorable exchange rate without prior notice. I only realized I lost a significant amount after the transaction was completed. It's frustrating that they offer a better rate elsewhere, yet use a worse one for the same operation. This lack of transparency is misleading and confusing for customers. Banks should be clear about exchange rates, especially during internal transfers.
The bank exemplifies how to turn a customer into an adversary. After opening an account while living abroad, I faced a nightmare when my app was blocked without explanation. Contacting customer service was costly and time-consuming, and they couldn't assist due to incorrect data in their system. The absurdity of needing to visit a branch during a crisis or send a notarized letter was frustrating. Despite my efforts, my account remains blocked, funds frozen, and they continue to charge fees for nothing. This bank treats customers as mere numbers, not human beings. I strongly advise against using their services.
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Powszechna Kasa Oszczędności Bank Polski Spółka Akcyjna is Poland's largest bank.
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