Very poor service or complete lack of it. Cancelled appointments, most of the times not turning up and no communication. I have been waiting for the kitchen to be replaced since 1st July 2024, we are now January 2026, nothing! Have written to the Housing Ombudsman in October of 2025 yet acknowledged my complaint but nothing again! I despair. The lack of action, of empathy and care is beyond belief. Add to that my health issues, I am sure 3rd world countries are doing better than us. Recently, I had another company doing ASBESTOS check on the flat and I am so stressed out and anxious that I cannot sleep right now. My windowsills are full of damp and black mold. I reported Mold in the past and they have treated it but they said that does not mean it won't come back. Not sure what to do anymore!
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