Review Time
Absolutely disgusting company and ran by crooked managers who don’t give a crap about tenants , been in this housing association for over 5 years now and it’s been nothing but hell for me, anti social behaviour gets allowed to go on and on, nothing gets done with complaints , the support workers do not do their jobs properly either, lie to customers and just nothing good to say what so ever about places for people , it’s a disgusting company
If you want a considerste landlord, dont look here, 2 years of hell. Ceilings fall in on you. is it asbestos, guess work! who cares, not these guys. damp returns so fast and thick you could spread it on toast. Thats my life shortened, you pay rent and get one mouldy, leaky, shell of substandard refirbishment. One star is generous tbh, they were on their way to my emergency damp repair at 14.04. 21.43 still not here, waited in all day like a fool for nothing, could have come from Scotland! Complaints, they just close, rain comes in your door, thats normal right? Meh
Absolutely disgusting company and ran by crooked managers who don’t give a crap about tenants , been in this housing association for over 5 years now and it’s been nothing but hell for me, anti social behaviour gets allowed to go on and on, nothing gets done with complaints , the support workers do not do their jobs properly either, lie to customers and just nothing good to say what so ever about places for people , it’s a disgusting company
Very poor service or complete lack of it. Cancelled appointments, most of the times not turning up and no communication. I have been waiting for the kitchen to be replaced since 1st July 2024, we are now January 2026, nothing! Have written to the Housing Ombudsman in October of 2025 yet acknowledged my complaint but nothing again! I despair. The lack of action, of empathy and care is beyond belief. Add to that my health issues, I am sure 3rd world countries are doing better than us. Recently, I had another company doing ASBESTOS check on the flat and I am so stressed out and anxious that I cannot sleep right now. My windowsills are full of damp and black mold. I reported Mold in the past and they have treated it but they said that does not mean it won't come back. Not sure what to do anymore!
Unfortunately, my experience regarding a roof leak reported has been very disappointing.While the initial report was responded to promptly, the remedial work carried out was of poor quality and did not resolve the issue. Since then, I have had numerous appointments, inspections, and surveys over an extended period, but no actual repairs have been completed. The same issue has been repeatedly inspected without clear progress or a defined scope of works. Despite raising multiple complaints and requesting clarity on what repairs are required and when they will be carried out, I have not received a clear plan or resolution. I feel communication and follow-through could be significantly improved, particularly for long-term tenants. I hope this feedback helps highlight the need for clearer communication and more effective action when ongoing repairs are reported.
I am medically diagnosed with cognitive decline and early onset dementia and have professional training in NLP, Cognitive Behavioural Therapy, and psychology. On 13 January 2026, I encountered Helena Nazir at Places for People—her conduct and communication left me deeply distressed.Shortly after 9 a.m., I saw Helena in the corridor with another person. She smiled and said “good morning” but did not introduce herself. Later, she returned to the garden, now unsmiling, and without any introduction, announced a new policy: dogs would no longer be allowed in the garden or to relieve themselves there. I explained previous managers had not raised this issue and that my brother, my registered carer, had instructed me not to take Rusty outside the building alone for safety reasons. Despite this, Helena insisted I walk the dog outside. When I asked, “So you’re telling someone with dementia to take the dog out and walk him?” she replied curtly, “yes,” and left. Her manner was cold and dismissive.After returning Rusty to my flat, I went to the office to seek clarification. Helena would not give her job title, only that she was temporary. I showed my disability card and lanyard, explained my vulnerable status, and she said she would speak to her managers, but later stated, “No exception could be made for one person.” When I brought up being told pets were allowed before signing the tenancy, she said having a dog was “only at our discretion.” She referenced complaints but provided no details, even when I asked. She further suggested I walk Rusty outside, and when I reiterated my brother’s instructions, said, “If this is an issue, the dog would have to go.” I experienced this as an ultimatum and found it highly inappropriate—especially given my legal need for reasonable adjustments.What troubled me most was that, despite being aware of my diagnosis and safety requirements, Helena repeatedly encouraged me to put myself at risk rather than offer support. My friend, who later enquired about the policy, was also met with a dismissive response and was not provided a copy or link to any policy. We later found no pet policy on the company’s website, and the tenancy agreement says nothing about pets, garden use, or resident responsibilities.Helena’s communication was rigid, inflexible, and left no room for discussion or reasonable accommodation. Nonverbal cues, such as lack of eye contact and closed body language, added to the sense of detachment. As a specialist in communication and psychology, I know this approach can be psychologically damaging for vulnerable residents.In summary, my experience with Places for People was appalling. There was no empathy, dreadful communication, and a refusal to make reasonable adjustments for a disabled resident, despite clear legal obligations. I am reporting this under the Equality Act and hope sharing this prompts real change.
This is second write up.Change your name to places not for people.Last write up 3 months ago,nothing has changed ,your stupid so called portal needs looking at.You said yes your details are correct ,tell that to your portal.All my details not recognised ,eg email, mobile,landline,password chosen by password manager.Maybee you will contact me if i stop paying rent,fed up with waiting 20 minutes listening to music & messages about what you can help with,shocking company,needs looking at have been with you since you took over from NORTH BRITISH HOUSING.it went down hill when you put this so called portal too hell on your system,that is why wait time is over 20mins as nobody can get on line .
Have lived in a property purchased from these Clowns back in 2008. Year upon year the service is at best chaotic, and at worst non existent. The people at PFP are shambolic, have no idea how to run a company, have no clue about customer service and empathy, and have now, 1 week before Xmas, have served possession orders on nearly everyone in the block that I live in for unbilled service charges that they are unable to quantify or provide evidence of, and their Housing Manger states that " the figures are incorrect, for reasons I cannot explain". As a Housing professional, this is a totally unacceptable statement to make, and shows this individual has no concept of the pain and anguish these notices have caused to so many tenants at a time when people are trying to budget for Xmas. The Housing Ombudsman will hopefully be intervening in this matter, sooner rather than later.
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