Unfortunately, my experience regarding a roof leak reported has been very disappointing.While the initial report was responded to promptly, the remedial work carried out was of poor quality and did not resolve the issue. Since then, I have had numerous appointments, inspections, and surveys over an extended period, but no actual repairs have been completed. The same issue has been repeatedly inspected without clear progress or a defined scope of works. Despite raising multiple complaints and requesting clarity on what repairs are required and when they will be carried out, I have not received a clear plan or resolution. I feel communication and follow-through could be significantly improved, particularly for long-term tenants. I hope this feedback helps highlight the need for clearer communication and more effective action when ongoing repairs are reported.
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