I contacted customer services a few weeks ago and presented a few fairly significant ongoing issues. Having spoken to staff many times, I was given the impression the issues were due to be resolved, but I'd waited over six months and nothing seemed to be changing. It was nice that I got a reply from customer services, but the tone was very dismissive and I felt the points I raised had fallen on deaf ears. Oh, and whilst I'm getting things off my chest, the price for a badminton court is over £14 and that's even for a member paying between £40-£50 per month! Is that the going rate these days?! My goodness, playing sport to keep fit is damn expensive (no wonder obesity is such a problem in the UK). Also, the indoor football often over-runs and the badminton nets are not put up in time for the start – and the staff seem unable to do anything about this. The app has been improved and now runs faster, but the way in which the 'waiting list' for fully booked sessions is handled is ridiculous and frustrating. The staff are all friendly and approachable, but I wouldn't recommend this organisation any longer. I will be seeking a new leisure centre when I get the time to look into it.
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We are Places Leisure, a leading leisure and wellness partner delivering fitness, sport, health and wellbeing. We primarily work with local authorities to deliver the health and physical activity outcomes that make a difference to the lives of people and their communities; it’s about more than just operating facilities.
