placesleisure.org

3.4
3.4 Based on 351 reviews

We are Places Leisure, a leading leisure and wellness partner delivering fitness, sport, health and wellbeing. We primarily work with local authorities to deliver the health and physical activity outcomes that make a difference to the lives of people and ...

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Mayola Patterson
Staff unfriendly, job-worths.

Leisure centre gym, Berwick.I've been a member of this gym for 6 months or so and it has truly been the worst gym experience I have ever had. In the past. I've been a member of at least a dozen gyms throughout the UK. During my very regular gym attendance for over 22 years, I have never encountered such a bunch of unfriendly, cliquey, nanny job-worths as the staff here. They are totally obsessed with "health and safety" issues and have completely lost sight that one reason they are there is to offer a decent customer experience. In the past 6 months, no member of staff has ever greeted me, even though I see them most days of the week. One guy has acknowledged me with a nod occasionally. Worse still, I have recently been pulled up half a dozen times over "safety" issues. Today it was for using the fitball for chest press exercises, as supposedly the fitball may burst. I weigh 65 kg and I was lifting 52kg in total. My ordinary fitball at home is marked on the ball as 500kg capacity...the gym one wasn't labelled up but a single man may weigh more than the total weight today.I have also been reprimanded (and it was like being back at school) for daring to move the ski pull machine 6 inches to allow me to use the sled a little more easily as it obscured the track. At my previous Nuffield gym, the ski pull and rowers were wheeled all over the place by the punters for circuit training. I have also been reprimanded for using too many jump boxes and I was even told to be careful with dumbbells in a central area of the gym, which bizarrely has a wooden suspended floor. Here I was doing renegade rows..... hardly a weight drop activity. This is the sort of place where you regularly arrive in a relaxed state and leave angry and frustrated. The gym facilities (if you behave) are ok, but in my opinion the staff issues make tis a miserable place to be. The best thing about the gym is that there is no ongoing contract, so you can get out at the end of the month with no penalty. Needless to say, I'll not be stepping into that place again. Ironically it's called "Places for People". Oh yeah!

1
Date of experience: Jul 15, 2025

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Business Details

  • We are Places Leisure, a leading leisure and wellness partner delivering fitness, sport, health and wellbeing. We primarily work with local authorities to deliver the health and physical activity outcomes that make a difference to the lives of people and their communities; it’s about more than just operating facilities.

  • email enquiries@pfpleisure.org
  • language https://www.placesleisure.org

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