Never really got on with app however this time used the app to book an aquafit session at ripley leisure centre, booked, paid got a receipt and a reminder. Unfortunately had to cancel the session due to illness, tried via the app without success, tried via phone where I was told there was no record of by booking or payment, so I went in person to cancel as the booking page stated there were 5 people on the waiting list. The receptionist told me there was no booking, I showed her the receipt, she said that that was good enough and suggested I show her my bank statement I tried to explain that I had also.recieved notification on my phone, she replied " that's not me it's the system", receptionist very rude and accused me of being rude to her, very in your face and aggressive attitude booking still showing on my app as booked, never going to rilley leisure centre again, I'll find somewhere else for classes, was going to go for full membership there, but not bothering now, awful experience
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We are Places Leisure, a leading leisure and wellness partner delivering fitness, sport, health and wellbeing. We primarily work with local authorities to deliver the health and physical activity outcomes that make a difference to the lives of people and their communities; it’s about more than just operating facilities.
