I signed up, intending to try out for a month, when I cancelled I had a few days before my membership renewed, I was very annoyed to find out that the next months payment was still going to be taken even though I wanted to cancel. I also disclosed to staff when I cancelled that it was due to a group of men leering at me and saying creepy things as I had walked in that day - and the staff member (a man) was less than considerate of the challenges and how unsafe that made me feel. Very frustrated that now I’ve had to pay for another month despite never wanting to go back there. The gym is also very small and cramped, the pool was always cold, so was the hot tub, I mainly went to classes but the mats they provide stink of sweat I don’t think they’re ever cleaned, the yoga classes were nice but they would let too many people book for the size of the room so it was always cramped, it’s also very popular so you’re often to able to book it, the classes I liked were often fully booked and that was the main reason I signed up so just felt like a waste some weeks. I also think it’s crazy that even if you miss just one session you get charged, I think there should be a different system for this. I was on the lowest membership as a student at £25 which I think it’s too expensive for what you get, let alone the other subscription amounts!! EDIT: I just spoke to a lovely member of staff who was very validating and supportive about how uncomfortable the creepy men made me feel so I have increased my review to 2 stars, however I do think there are things this gym can improve on
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We are Places Leisure, a leading leisure and wellness partner delivering fitness, sport, health and wellbeing. We primarily work with local authorities to deliver the health and physical activity outcomes that make a difference to the lives of people and their communities; it’s about more than just operating facilities.
