Lane swim sessions are usually okay but I'm pretty sure it's not legal for the company to advertise and offer on the app for 64 spaces per lane swim session when there is physically not enough space in the pool for 64 people. There is space for about 12 people per session at most. Yesterday I payed for a session and there were three people sharing lanes on each end and sometimes 2 people sharing lanes in the middle the entire 1 hour session, so I couldn't get in the entire hour and was robbed of £8.20. If you book for a 1hr lane swim session you should get a lane for an hour; anything else is just a scam. Also there was another issue a different time with the shallow pool being completely out of order so no one could get in and in that situation people should be automatically given a refund but I've had to both call and email multiple times and they make it as difficult as possible to get a refund. The company just has some shady money-grabbing practices.
Claim your business profile now and gain access to all features and respond to customer reviews.
We are Places Leisure, a leading leisure and wellness partner delivering fitness, sport, health and wellbeing. We primarily work with local authorities to deliver the health and physical activity outcomes that make a difference to the lives of people and their communities; it’s about more than just operating facilities.