Online timetable is confusing for customers, should show when the pool is closed for lessons as you’d assume nothing on this means you can swim. The assistant I must say was polite, empathetic and helpful when dealing with the situation. (Even trying to cheer up my children who were upset)A supervisor however got involved, I’m unsure why as he didn’t need to - and just made the situation worse showing no empathy, and when I suggested it could be better displayed online said “I don’t look after that”I’m sure, “thanks for your feedback, I’ll pass that on and it may help other customers have a better experience in the future” would have been better.
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We are Places Leisure, a leading leisure and wellness partner delivering fitness, sport, health and wellbeing. We primarily work with local authorities to deliver the health and physical activity outcomes that make a difference to the lives of people and their communities; it’s about more than just operating facilities.
