I was advised at the desk before booking Horsham Pavillions Pool (literally two days before our visit) that the slide was (yet again) out of order for weeks (bummer). But nothing was mentioned about the fact the water jets that make the current for the outside whirlpool part are also completely broken. Paid full amount, no discount despite both features being out of order, and every member of staff I asked on duty said the whirlpool jets had been out of order for a very long time. The pool water was cold enough to make us need to get out frequently because the kid's lips went blue, despite the front desk saying it should be warm. 2 adults and 2 kids utterly bored for the entire time. In the women's toilets in the changing room there is a freezing cold fan/aircon pointing at you as you enter, brilliant for when you have wet kids that need to wee. The only good bit was the warmth of the showers at the end.All in all... go to the Triangle instead lol.Such a shame because it is a perfectly decent multimillion pound facility and yet it is being run like an afterthought. To be clear, I don't blame the staff, I blame the management.
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We are Places Leisure, a leading leisure and wellness partner delivering fitness, sport, health and wellbeing. We primarily work with local authorities to deliver the health and physical activity outcomes that make a difference to the lives of people and their communities; it’s about more than just operating facilities.
