Re Eclipse Spelthorne / The centre mgmt do NOT care about their members. I have made several repeated attempts (phone call / email / QR form / in person chats…..to speak to managememt about the constant cancellation of aqua classes for periods of 3+ weeks. The main pool remains open, swim club still happens but aqua classes get cancelled. Not one single mgr has called /emailed me back to address my concerns . I paid for my membership in full for the year specifically to attend PM aqua classes. Also noting the brand new sauna /health suite area is disgusting. It is never cleaned properly (pools of stagnant dirty water inside snd outside the sauna, large amounts of human hair building up in corners - yes i photos ) and staff have even admitted to me that it goes frequently without cleaning because they are busy, and even used the excuse they had kids parties to attend to. Also who designed the sauna door opening straight up and into the health suite exit door? It’s a joke. I havw also witnessed several members of Staff walking INTO the sauna and onto the benches with their shoes on. It’s disgusting. So i would NOT recommend getting a membership here of you are wanting to use this gym for those reasons. Especially if you are working and want to attend PM aqua classes. Note… there is not a single aqua class on the weekend. Even though aqua classes are constantly over subscribed during the week.
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We are Places Leisure, a leading leisure and wellness partner delivering fitness, sport, health and wellbeing. We primarily work with local authorities to deliver the health and physical activity outcomes that make a difference to the lives of people and their communities; it’s about more than just operating facilities.
