I am a vulnerable disabled woman who has experienced nothing less than incompetent customer service. I was overcharged by a large amount of money for a disabled gym membership. The manager I saw promised a full refund and I’ve just found out only a small partial refund has been put through which I still have not received. It seems to me that they are capitalising on disabled customers money and earning interest whilst I am out of pocket. This is unacceptable. They need to up their game when it comes to communication and customer services. I will never deal with them again.
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We are Places Leisure, a leading leisure and wellness partner delivering fitness, sport, health and wellbeing. We primarily work with local authorities to deliver the health and physical activity outcomes that make a difference to the lives of people and their communities; it’s about more than just operating facilities.
