Would give -1 if I could. Where to start firstly this is the Wokingham leisure centre. Shocking customer service with mostly young staff who aren’t bothered and are rude. Health suite is filthy and isn’t cleaned 🧼 regularly. Gym is average size with 14 year old teenagers using the equipment and not wiping it down after use. Parking is annoying as you only get 2 hours free as a member. That’s not long enough. An incident occurred yesterday in the health suite where a few undesirables hadn’t paid and had jumped the gate. They refused to leave. I didn’t feel safe and the staff didn’t deal with it properly. They were laughing at the situation and the police 👮 came in the health suite 30 minutes late to scene. Terrible and cancelling your direct debit is a headache. They don’t can’t about their customers and it’s the worst gym I’ve ever visited.
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We are Places Leisure, a leading leisure and wellness partner delivering fitness, sport, health and wellbeing. We primarily work with local authorities to deliver the health and physical activity outcomes that make a difference to the lives of people and their communities; it’s about more than just operating facilities.
