plan.com

4.1
4.1 Based on 1.3K reviews

...

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Murray Anderson
Frustrating Experience with the Service

I have experienced issues with the service for almost two years. Initially, they claimed to be associated with a well-known provider, which I was satisfied with, but that's not the case! During the first 12 weeks, I had no data despite paying for unlimited access, and I was incorrectly charged for using hotel Wi-Fi abroad. This is currently being investigated. Recently, I've experienced another lack of data, and despite reaching out to support multiple times, nothing has been resolved. Each call involves a wait of 3 to 40 minutes. I strongly advise against this service to avoid mental stress. I have requested to exit my contract and am seeking legal advice, as this situation is mentally draining. I have been with phone networks for 25 years without issues until I switched to this service.

1
Date of experience: Dec 05, 2025

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