My agreement # is 07333. I am at planet fitness customer for several years and unfortunately today I have a very uncomfortable situation because the assistant manager COLE of winter springs, florida branch DO NOT permit my wife use the hidromasaje chair because the use of this is only for black card members not the accompanying guest. I explain him that I never had that issue before with the others employees that are pretty polite and also I know that it can be possible at manager discretion. I am a Hispanic person and I feel that approach from him discriminate me. I Explained him also that in that moment all the massage chairs and hidromasaje bed were empty with nobody, so I can't understand why he can't use that discretion to make that possible. He was maintaining an arrogant attitude and for sure , the company going to loose me as a customer for this racist behavior.
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