planetfitness.com

2.4
2.4 Based on 160 reviews

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Average Rating

2.4

/
5

160 Reviews

5 Star
27%
4 Star
4%
3 Star
6%
2 Star
9%
1 Star
54%

All Reviews

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Review Time

the gamer
My son and I signed up several months ago for planet fitness online. Then I was in a car accident an

My son and I signed up several months ago for planet fitness online. Then I was in a car accident and I'm partially disabled now with no transportation and I have tried to cancel this membership multiple times! not only do they not give you any way to cancel except for coming into the gym, they signed us up for a PF gym in a completely different city that we don't live in and they expect me to travel to a different city to cancel a gym membership! This makes me so furious! So they are basically just destroying people's credit so they can make a buck! Never sign up for a gym that makes it difficult for you to cancel! They will destroy your credit in the process and then send you to collection agencies. Very disappointed in planet fitness I was hoping for better!

1
Date of experience: Feb 27, 2026
Christopher Eicher
Great gym in belle Vernon pa but the older gentleman behind the counter in in his 50s is very rude a

Great gym in belle Vernon pa but the older gentleman behind the counter in in his 50s is very rude and treats people like they are beneath him we come in every week with are black card membership and he is very judgmental towards others everyone else there is kind to use besides him

2
Date of experience: Feb 27, 2026
Christine Souliere
You are now required by law to let us cancel online in Washington state. My cancellation won't go th

You are now required by law to let us cancel online in Washington state. My cancellation won't go through and it is telling me to contact my home club(Bellevue) please respond to this review with a number I can text or an email that will respond. I have reported this incident to the FTC. I have now contacted BBB. I will continue to file complaints until my online cancellation is processed.

1
Date of experience: Feb 25, 2026
Monet Parker
Aesthetically not the most appealing but totally functional and delivers on everything advertised. W

Aesthetically not the most appealing but totally functional and delivers on everything advertised. Would recommend to anyone. The donut and pizza days are a little weird / counterintuitive for fitness goals but I support it if it excites people to come to the gym. Great business model overall

5
Date of experience: Feb 07, 2026
Jasim hossan
Planet Fitness is a well-known gym that focuses on creating a comfortable and judgment-free workout

Planet Fitness is a well-known gym that focuses on creating a comfortable and judgment-free workout environment. The gym is clean, well-maintained, and equipped with a wide range of cardio machines and basic strength equipment. It’s especially suitable for beginners and people who prefer a relaxed, non-intimidating fitness space. Membership prices are affordable compared to many other gyms, and locations are easy to access. However, it may feel limited for advanced lifters due to fewer heavy free-weight options. Overall, Planet Fitness is a great choice for casual gym-goers looking for convenience and value.

5
Date of experience: Jan 28, 2026
Marina Brooks
Frustration with the gym's location closures

I'm becoming increasingly frustrated with the service. Over the last year, they have shut down the three preferred locations in the city without opening any new ones nearby. The remaining gyms are now so overcrowded that they are practically unusable. Unfortunately, I may need to look for another gym, which is disappointing since it was convenient to have access in various cities and states.

1
Date of experience: Jan 13, 2026
Marsha Long
Elimination of the Express Room is Disappointing

This is the second location I've visited that has removed the Express room. Instead, they are adding multiple identical free weight machines. This change takes away the most attractive feature of the facility: a comprehensive workout area for everyday fitness enthusiasts. It seems they are now catering to power lifters, which feels very shortsighted. I am considering finding another gym.

1
Date of experience: Jan 10, 2026
Emo Foster
A Fantastic New Gym Experience

After two years at a local gym, I discovered a new fitness center in the area and I must say, I am impressed. The equipment is modern and well-maintained, the restrooms are clean and pleasant, and there's even a dedicated space with fantastic massage chairs and additional amenities. This gym truly offers everything you could need; it's a significant improvement over the previous one. I highly recommend it and rate it five stars.

5
Date of experience: Dec 19, 2025
Curtis
Unjustified Charge of $58

I was recently billed $58 without any clear justification, which is simply unacceptable. Because of this surprise charge and the lack of transparency in billing, I have decided to cancel my membership.

1
Date of experience: Dec 16, 2025
Jeff
Thank you Cathryn !

I would like to use this platform to thank Cathryn (I hope I remember the name correctly) that helped me yesterday. I love to see people that genuinely want to help customers do they jobs. This was on 437 S broadway, Los angeles, CA. Thank you ! I can recommend this joint !

5
Date of experience: Nov 03, 2025

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