plantationbay.com

3.4
3.4 Based on 18 reviews

The word "resort" is overused, as is the word "spa". Find out what they really mean. Plantation Bay offers one of the largest privately-owned waterways in the world, set amid timeless architecture with a "down-home" feel. Yet, given our proximity to the T...

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Rodolf
Bad customer service (discrimination)

After opening the door of Kilimanjaro Cafe, the Inday was frowning already as if why I was there. She did not give me the menu so I just told her bolognese or pasta or spaghetti. She give me that look like I am a beggar there. It was very clear I said dine in as well that is why I was there. She was hesitant to give me a seat as well but she had no choice but to do so. I was waiting there for my food as normal as it was being prepared. I was surprised because my food is for takeout. I was put in a container when It was dine in. They did not bother to approach me with that mistake so I just ate my food in the container but the eyes of the other server was all on me. He looked at me like I was still there. I noticed they served the langyaw or foreigner as a princess while they did not offer me if I need something. I just ate my food but felt discriminated. After I ate, that girly boy server approached me and talked to him nicely and I had no choice but told him I felt disappointed about what I felt discrimination. When I went out, I saw them whispering about me. No one approached me with a little bit of decency.

1
Date of experience: Feb 27, 2026

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Business Details

  • The word "resort" is overused, as is the word "spa". Find out what they really mean. Plantation Bay offers one of the largest privately-owned waterways in the world, set amid timeless architecture with a "down-home" feel. Yet, given our proximity to the Third Mactan Bridge, we are only 30 minutes from Cebu City or the airport- a convenience no other Mactan resort can claim.

    Our staff are not just polite, but genuinely caring; our service, not merely professional, but personal. We do not rely on marble lobbies or trendy gimmicks, but on comfort, spaciousness, and old-fashioned hospitality.

    And for those who travel on their stomachs- we are a foodie destination. From authentic Filipino dishes lovingly prepared, to contemporary international cuisine executed with flair, our chefs deliver consistency, creativity, and taste in equal measure.

    Plantation Bay. Discover how good a resort and spa can really be, when words are matched by reality.See more

  • email rsvns@plantationbay.com
  • call +63325059800
  • language https://www.plantationbay.com

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