One star for the people who grew the plants and carefully packed them. To keep this short - tropical bonsai plants arrived after an unexpected cold spell - had been held by UPS in -30 weather for 12 days. They arrived with the soil frozen solid. I sent a video showing the solid soil and the heat back which was frozen solid. They said - everything looks fine, with some insulting comments about me not providing objective evidence. I sent a photo of the thawed and completely dead plant the next day. I received abusive comments and an assurance that the plants were "perfectly healthy" and more abusive comments. Wish I had come to Trustpilot before ordering. It is sad because there is some effort from the plant growers and packers, but the company policy is obviously abuse and refuse. I wish I could upload a picture of the completely dead plant that they claim is "perfectly healthy". Please stay away from this horrid company.
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