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Good afternoon,
I hope this message finds you well.
After reviewing your online presence, I noticed there may be opportunities to further strengthen your brand’s public reputation and customer trust. In today’s digital landscape, even minor reputation challenges can significantly influence purchasing decisions.
I am a Digital Reputation Management specialist focused on helping businesses maintain credibility, protect brand image, and improve competitive positioning online. My work includes identifying and disputing policy-violating reviews, implementing structured response strategies, and building sustainable, long-term reputation growth systems.
If you are open to it, I would welcome the opportunity to provide a confidential assessment and discuss how we can enhance your online standing strategically and professionally.
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(Jen]
I would've looked passed the way the trees came packaged on their side somehow folded into eachother.. but no it's about principal.. I had an order consisting of 2 fruit trees..4 soil(8kg total) and a fertilizer that was supposed to be shipped.. out of my entire order i received everything except the fertilizer.. i have sent THREE emails.. and have not heard back. When my shipment was delayed and I emailed them they confirmed I would get it by that Friday.. and while they were right and I emailed them back thanking them I realized that my fertilizer was not shipped out to me (nor was I refunded). I really just wantrd an answer and my fertilizer. Their customer service based on my experience says they are 1star bc when they know they are wrong they do not like to respond with apologies and they dont like to correct their errors. I read a lengthy amount of negative reviews about this place but i only thought to check after my experience. Would've been nice to be able to say those reviews are just a few bad transactions or some picky customers (like i said I would've looked passed the packing of my trees..but once i am actually ripped off for something i paid for fair and square this isn't to far off from stealing)
ALSO IF YOU LOOK AT THEIR BETTER BUSINESS BEREAU (BBB) SCORE ITS NOT GOOD. and I'd say is accurate based on my experiences and all the reviews I read.
One star for the people who grew the plants and carefully packed them. To keep this short - tropical bonsai plants arrived after an unexpected cold spell - had been held by UPS in -30 weather for 12 days. They arrived with the soil frozen solid. I sent a video showing the solid soil and the heat back which was frozen solid. They said - everything looks fine, with some insulting comments about me not providing objective evidence. I sent a photo of the thawed and completely dead plant the next day. I received abusive comments and an assurance that the plants were "perfectly healthy" and more abusive comments. Wish I had come to Trustpilot before ordering. It is sad because there is some effort from the plant growers and packers, but the company policy is obviously abuse and refuse. I wish I could upload a picture of the completely dead plant that they claim is "perfectly healthy". Please stay away from this horrid company.
I would've looked passed the way the trees came packaged on their side somehow folded into eachother.. but no it's about principal.. I had an order consisting of 2 fruit trees..4 soil(8kg total) and a fertilizer that was supposed to be shipped.. out of my entire order i received everything except the fertilizer.. i have sent THREE emails.. and have not heard back. When my shipment was delayed and I emailed them they confirmed I would get it by that Friday.. and while they were right and I emailed them back thanking them I realized that my fertilizer was not shipped out to me (nor was I refunded). I really just wantrd an answer and my fertilizer. Their customer service based on my experience says they are 1star bc when they know they are wrong they do not like to respond with apologies and they dont like to correct their errors. I read a lengthy amount of negative reviews about this place but i only thought to check after my experience. Would've been nice to be able to say those reviews are just a few bad transactions or some picky customers (like i said I would've looked passed the packing of my trees..but once i am actually ripped off for something i paid for fair and square this isn't to far off from stealing)ALSO IF YOU LOOK AT THEIR BETTER BUSINESS BEREAU (BBB) SCORE ITS NOT GOOD. and I'd say is accurate based on my experiences and all the reviews I read.
Appalling- I ordered a plant December 14 2025. No plant still at the end of January. I’ve emailed them 3 times to no avail. I cannot get any from of communication or tracking. I reported to my bank and planteia disputed the claim! The audacity of radio silence them denial. I will never use them again. I will tell people not to use them. Utterly unprofessional.
1. Received a dead plant from this company.2. Does not reimburse your purchase, will only replace the plant.3. Does not answer emails in a timely manner. Usually must wait 5-7 days between emails.4. Sent a rude email accusing me of being a liar and emotional after I sent a follow-up email 5 days after the original email. 5. Terrible customer service
We have given the combination of:The documented condition of the plant upon arrivalThe clear discrepancy between the received plant and advertised imagesThe delayed communication and handling of my inquiry. Its such so poor experience and I thought they event dont’t care about it
Absolutely terrible customer service that's haunting me with how aggressive the response was. I didn't know that the height of a plant includes it's pot and in response I was berated. Not worth it. I ordered from them out of convenience, but they are more expensive than a box store for that luxury, and the product is no better. Go elsewhere, save your money, and don't support poor business practice.
I’m disappointed with my recent order. I placed it on August 9, but it wasn’t shipped until August 15—right before the weekend. This meant that my plants sat idle in the delivery network over the weekend, which is not ideal for live plants.On top of that, Planteia shipped the order with Canada Post, a carrier that doesn’t deliver on weekends and often experiences delays. My package wasn’t even brought to my home but redirected to a post office, adding further delays.Given the circumstances, I’m genuinely worried about the condition in which my plants will arrive. For a company specializing in shipping live plants, I expected better logistics and more reliable shipping choices.
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