I would've looked passed the way the trees came packaged on their side somehow folded into eachother.. but no it's about principal.. I had an order consisting of 2 fruit trees..4 soil(8kg total) and a fertilizer that was supposed to be shipped.. out of my entire order i received everything except the fertilizer.. i have sent THREE emails.. and have not heard back. When my shipment was delayed and I emailed them they confirmed I would get it by that Friday.. and while they were right and I emailed them back thanking them I realized that my fertilizer was not shipped out to me (nor was I refunded). I really just wantrd an answer and my fertilizer. Their customer service based on my experience says they are 1star bc when they know they are wrong they do not like to respond with apologies and they dont like to correct their errors. I read a lengthy amount of negative reviews about this place but i only thought to check after my experience. Would've been nice to be able to say those reviews are just a few bad transactions or some picky customers (like i said I would've looked passed the packing of my trees..but once i am actually ripped off for something i paid for fair and square this isn't to far off from stealing)
ALSO IF YOU LOOK AT THEIR BETTER BUSINESS BEREAU (BBB) SCORE ITS NOT GOOD. and I'd say is accurate based on my experiences and all the reviews I read.
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