My order took a while to arrive, but when it finally did, it was beautiful! This company has excellent customer service and they responded within 24 hours or less anytime I reached out. My order was placed shortly before Christmas. I contacted them after a couple weeks to check the status and I was given a tracking number a day or two later. Sadly, my order was lost in the mail. When I recontacted PlantPico to let them know, they replaced my order and had a new terrarium built! Once the new order shipped, it arrived within a few days. It's stunning and worth every penny.
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