Review Time
My first order the plant came from the box in great condition. We loved it so much I ordered an additional plant for a family members birthday gift. This time the plant unfortunately wasn’t in good shape. Jennifer from Plantpico followed up with me and I told her of my concern. I submitted a few pictures and a new plant is on its way! Excellent customer service and care! Will order again in the future.
Biggest issue is customer service and the inability to even know where the orders are and when they will be delivered. The terrarium I ordered is pretty nice, but customer service at first did not respond and when they finally did, it was days after it was delivered.
I ordered a lamp in mid-December and have not been as lucky. I reached out to customer service twice, but the responses were unhelpful. They told me that the label was printing and I would receive updates that way, but that never happened (no label for the terrarium either). After that, they stopped responding completely. They seem overwhelmed and unable to handle increased business.
Amazing products and aftercare! We knew the risk ordering from the UK, as this would mean an international order. However, once the product arrived, it was stunning. We did have the care kit missing, however, the team rectified this asap!
Terrible company. I placed an order in mid-December, and they never shipped it. I contacted them, and they said it was an oversight and they would process and send it ASAP. A few more weeks went by with no response. I contacted them again, and they said they would get me a tracking number. So I waited another couple of weeks and filed a complaint through PayPal. Their response was that they would only send the order if I closed the case with PayPal. In conclusion, the company is a scam, and do not order from them.
I ordered the bonsai environment with a light in December and usps misplaced the package. Plantpico stayed in contact and on the issue throughout. I just received a replacement and its perfect! What s great company. I may have to buy more as gifts!
My order took a while to arrive, but when it finally did, it was beautiful! This company has excellent customer service and they responded within 24 hours or less anytime I reached out. My order was placed shortly before Christmas. I contacted them after a couple weeks to check the status and I was given a tracking number a day or two later. Sadly, my order was lost in the mail. When I recontacted PlantPico to let them know, they replaced my order and had a new terrarium built! Once the new order shipped, it arrived within a few days. It's stunning and worth every penny.
When my PlantPico arrived, one of the plants had lost all of its leaves in transit. The stalk still looked healthy, so I was confident that with a little TLC he would regrow his leaves. And I was right! After just 2 weeks of watering, he now has 10 leaves in various stages of growth. This is not only about providing good care but also about the quality of the plants PlantPico chooses for their terrariums! Great job PlantPico!
I've ordered 4 of these plants now to give away as gifts. Everyone loves them! They are very unique. The shipping does take a little time but once th epackage arrives it comes packed extremely professionally. The directions are simple to follow. This is my go to gift now!
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