After being a loyal customer for about five years, my experience in the last six months has been disappointing. The company takes my payment but fails to fulfill orders, offering nothing but excuses. When I attempted to cancel my subscription, I was met with useless discounts and promotions. It's unclear what has changed within the company, but it seems that new management has negatively impacted the service. My wife and I were happy customers until we ran out of essential products. Now, we're looking for alternatives that often cost less. The constant lies about shipping have left me frustrated, as I’ve been waiting over a month for my order.
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