My recent delivery arrived in damaged boxes, leading to one of the tall plants being in poor condition upon arrival. I took photos and emailed the support team. After three days, I received a response offering a 25% refund or the option to return the plant. They could only provide a 25% refund from the carrier, which was disappointing. The box was already in bad shape and I had to cut it further to get the plant out, making it impossible to return. After several emails, they stopped responding, leaving me without a return option or refund. Unfortunately, the plant didn't survive. I've had issues with four out of five orders from this company, and this was my last attempt. I won't be ordering from them again and will choose a competitor with a better reputation.
Claim your business profile now and gain access to all features and respond to customer reviews.
We’re breaking the mould by investing in British plants & people.
Our selection of indoor & outdoor plants has been carefully selected to allow you to create
the ultimate garden, bring greenery into your home and choose from our exclusive plant
list.
Providing British plants is not the only thing we are doing to help the environment. Our
packaging is 100% Biodegradable, 100% Recyclable and sourced in Britain too!See more
