I ordered a costly plant that was depicted as vibrant and full. However, the one I received was quite different, with only four leaves and under a foot tall. One leaf rotted and fell off within a week. The support team was not very helpful, providing a standard response about browning, which I understood but was not applicable to this degree. They offered a 25% discount on a plant from an order over £70, which I contested, but they went ahead without addressing my concerns. I was very disappointed. I even suggested returning it for an exchange, but this was ignored. I will not be ordering from this company again, which is unfortunate as the quality was great last year.
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