Customer service and delivery practices were quite poor. You receive a 10% discount for subscribing to the newsletter, but the fine print indicates you only have 7 days to use it. Customer service takes a long time to inform you that they cannot assist once the 7-day period has passed. Why does it matter if I ordered 10 or 7 days after subscribing? I've never faced such issues with other shops in the EU. I ordered two plants anyway, and they arrived in terrible condition—poorly packed and delivered. This has been the worst experience among all online plant shops! EDIT 16/07/2025: I appreciate the response to my review and the flexibility shown in handling my case. I wish this had occurred from the start, not just after my negative review. I hope other customers benefit from prompt and empathetic responses. Nonetheless, I still believe this experience was easily avoidable, and I'm disappointed with the state of the plants. However, I might return for the beneficial insects as they are truly effective. Thank you for resolving the issue in the end.
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With Plantura, sustainability and effectiveness go hand in hand - for gardening without compromise. Our products are designed to be effective and to provide your plants with optimal care. At the same time, it is of utmost importance to us to create sustainable alternatives to conventional products, such as our CO2-reduced soils, animal-free organic fertilisers, and beneficial insect sets.
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