I have set up numerous payments using this platform. They were authorized set up on recurring, and then I received avoided transactions saying they were not supported on the platform. I provided all the documentation they asked for they allowed the payments to continue forward and then arbitrarily a couple of months later canceled them. Additionally, they indicated that other payments were not supported on the platform however, their own policies indicate they are supported. This company is very difficult to deal with because they only use email communications and you’re required to copy and paste the ticket number into a different email to deal with a different division not the division that replies and rejects therefore, there’s also a lot of confusion as to which transactions you’re discussing if you have multiple transactions and with whom you’re actually dealing with. There is also no way to get a professional on the telephone to resolve any issue. It appears as if this company does not have a consistent policy. They arbitrarily decide based upon the representative that reviews your transaction if they want to cancel it or not. I have had several missed payments because of the service so although it sounds good that you’re able to use a credit card to gather points for air miles, etc. it hasn’t really worked out that way because of the poor customer service and the poor attention to detail the poor functionality of this company and the unprofessional responses. The people making the decision don’t seem to understand some general business acumen to verify information.
Claim your business profile now and gain access to all features and respond to customer reviews.
Plastiq makes it easy for businesses to pay virtually any expense from inventory and suppliers to contractors and rent using their existing credit cards, even where cards aren’t typically accepted. Our platform simplifies payments, improves cash flow, and helps you keep your business moving forward.
Backed by the power of Priority, we deliver the flexibility, efficiency, and innovation businesses need to thrive.
See more
