Review Time
Well, one can't use Amex cards to make an insurance payment on their site! Only certain kinds of cards can be used to make certain type of payments. This is pretty confusing! And you get auto added to the spam email list even by just trying to troubleshoot via their chat line!
So far, Plastiq has met my expectations and done very well for our business. It has provided the payment methods we needed to give us the flexibility and scalability our business was seeking in paying our obligations. Overall, a very fine B2B business that we greatly appreciate.The only downside is that I must renew my connection to our business bank account each time I log in. That is time consuming and I'm not sure why that happens, but other sites w
I used Plastiq to pay my rent, but due to an unexplained issue, my payment has been delayed for over 3 days. I still have not received a refund, and no one can clearly explain what is happening.
My landlord is already asking for payment, and this situation is extremely stressful. Customer support only keeps giving me a case number and repeating the same responses without providing any real solution or progress update.
For a payment service, reliability is critical, and this experience has been very disappointing. I will not use this service again.
I used Plastiq to pay my rent, but due to an unexplained issue, my payment has been delayed for over 3 days. I still have not received a refund, and no one can clearly explain what is happening.My landlord is already asking for payment, and this situation is extremely stressful. Customer support only keeps giving me a case number and repeating the same responses without providing any real solution or progress update.For a payment service, reliability is critical, and this experience has been very disappointing. I will not use this service again.
I have set up numerous payments using this platform. They were authorized set up on recurring, and then I received avoided transactions saying they were not supported on the platform. I provided all the documentation they asked for they allowed the payments to continue forward and then arbitrarily a couple of months later canceled them. Additionally, they indicated that other payments were not supported on the platform however, their own policies indicate they are supported. This company is very difficult to deal with because they only use email communications and you’re required to copy and paste the ticket number into a different email to deal with a different division not the division that replies and rejects therefore, there’s also a lot of confusion as to which transactions you’re discussing if you have multiple transactions and with whom you’re actually dealing with. There is also no way to get a professional on the telephone to resolve any issue. It appears as if this company does not have a consistent policy. They arbitrarily decide based upon the representative that reviews your transaction if they want to cancel it or not. I have had several missed payments because of the service so although it sounds good that you’re able to use a credit card to gather points for air miles, etc. it hasn’t really worked out that way because of the poor customer service and the poor attention to detail the poor functionality of this company and the unprofessional responses. The people making the decision don’t seem to understand some general business acumen to verify information.
I attempted to make a legitimate advance rent payment ($18,750 total for 5 months @ $3,750/mo) to my landlord using Plastiq. I provided signed lease excerpts, invoices for each month, and highlighted language showing rent can be paid “on or before the 1st”. Despite all documentation, Plastiq canceled the transaction and told me to “take my business elsewhere,” refusing to reinstate it.This was not an overpayment, but a lawful, contractually permitted prepayment. While Plastiq’s TOS doesn’t prohibit such transactions, their internal risk rules arbitrarily blocked it. If you rely on this service for important bills, note it may cancel legitimate transactions without cause.Bottom line: If you need reliability for large payments, this is not the service you want.Update: To Business ResponseThis is untrue and was reviewed in their TOS.Please see section 5.4 and justify your argument.
I don’t know how they get more than 1star rating because they are scam and incompetent at best. They charge and take money from your account immediately but take over 5business days to process the transaction. In my case, I was told after waiting 5days the transfer failed. No reason no explanation. I sent several email to them, guess what no reply. I had to cancel the transaction and was told I need to wait another 3-5business days to get refund.
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Plastiq makes it easy for businesses to pay virtually any expense from inventory and suppliers to contractors and rent using their existing credit cards, even where cards aren’t typically accepted. Our platform simplifies payments, improves cash flow, and helps you keep your business moving forward.
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